Questions and answers about the new system

Here you’ll find answers to frequently asked questions about the migration from COINS and how the new system works.

FörsäkringsGirot’s new system replaces COINS/Förändringsrapportering and is the new environment for administering occupational pensions, insurance and benefits.

The new system builds on the features of COINS, with a more modern interface, clearer guidance and greater scope for further development and process automation.

Exactly which features you see depends on your role and the services your organisation uses.

Select the area that best matches your question

Before the migration
Timetable, preparations and what you need to do as a customer.

Services and features
What happens to Fullservice, Självservice and other services.

Users, permissions and login
Account administrator, roles, permissions and access.

Payroll and technical questions
Payroll files, file formats, SFTP, browsers and technical requirements.

Finance and reports
Accounting documentation, financial data files, reports and year-end accounts.

Training and support
Training, guides and where to turn if you need help.

Before the migration

What do we need to do as a customer before the migration?

Before the migration, you will need to appoint a contact person and an account administrator, submit your current pension policy, review your users and attend training, among other things.

See the full pre-migration checklist here.

When will I be migrated to the new system as a customer?

The migration will take place in stages, and each customer will be informed of their planned migration date well in advance.
The move is planned for the end of a month, between two reporting periods, to minimise the impact on day-to-day administration.

Customers with more complex configurations or customised solutions may be scheduled later in the migration plan, as certain functionality needs to be in place before the move.

How long will the migration take, and will there be any interruption?

The migration period itself may vary depending on your configuration and the add-on services you use. The work is normally scheduled over approximately 1–2 weeks between two reporting periods.

The ongoing service will not be interrupted during this period.

Who needs to be involved on our side?

FörsäkringsGirot is responsible for the migration itself. On your side, the main requirement is for the relevant contacts to be available for any check-ins.

Before the move, you will also need to appoint an account administrator, ensure that we have your current pension policy and attend the training. For self-service customers and full-service customers who actively use the system, we recommend that the relevant users attend the training. Read more about preparing for the migration here.

Do you take our financial year-end date into account?

We take customers’ financial year-end dates into account when planning the migration, including non-calendar financial years. The aim is to avoid the move coinciding with critical year-end accounting periods.

Services and features

How are customers with Fullservice affected?

The service itself and the ongoing administration carried out by FörsäkringsGirot will continue as before. The main difference for you as a user is a new interface and gradual access to new and enhanced features.

How are customers with Självservice affected?

The service itself and the ongoing administration carried out by FörsäkringsGirot will continue as before. The main difference for you as a user is a new interface and gradual access to new and enhanced features.

How will the handling of SAF-LO premiums change?

In the new system, we have improved the handling of premiums invoiced by Fora. We will be able to import Fora’s cost breakdown together with the overall invoice, meaning that the accounting will be based on Fora’s premiums rather than on preliminary calculations, as in the current COINS service.

This means that:

  • Premiums are recorded based on the amounts invoiced by Fora
  • Accounting entries are made at individual level
  • Preliminary calculations and provisions in balance sheet accounts are not needed
  • Payroll tax is calculated on invoiced premiums

This approach follows the model already used for white-collar employees with ITP1 through Collectum.

Read more about this improvement in our product sheet on SAF-LO premiums

What will happen to COINS Analys?

COINS Analys is no longer available as a separate feature in the new system. Equivalent capabilities for analysing financial information, statistics and reports are instead being built into the new system.

This makes the information available in the same environment and easier to find and work with.
Read more in our product sheet on Reports and files

How is Löneväxlingskollen affected?

For now, Löneväxlingskollen will continue to work as it does today. In the new system, we plan to further develop both its functionality and the user experience. We will provide more information closer to the change.

What will happen to our other add-on services and customisations?

Existing agreed services, add-on services and customised configurations will be carried over during the migration.

If any part of your solution requires special handling, we will let you know before the move.

What will happen to Mitt Fgiro and Safepoint?

Mitt Fgiro and Safepoint will remain available during the migration period.

In time, they will be replaced by equivalent features in the new solution. We will let you know before any changes are made.

Will the system change affect our agreements or prices?

No. The transition to the new system will not in itself change your agreed services or prices.

What is meant by a new interface?

The interface is the environment you see after logging in and use for tasks such as handling payroll files, checks, additional information and reports.

The interface in the new system is designed to provide clearer guidance and make it easier to find current tasks. What you see is tailored to your role and access permissions.

Can we see the new system now?

Yes. The home page has both an introductory video and a video showing the interface in the new system.

Users, permissions and login

How will access permissions and account administration be affected?

Access permissions will not be carried over during the migration (for security reasons).
When you start using the new system, your designated account administrator will reassign access permissions based on roles and responsibilities.

How do I use Mitt Fgiro and the new system at the same time with Expisoft?

Expisoft does not allow two simultaneous logins in the same browser session.

If you only need the new system, you can log in here

If you need to use both Mitt Fgiro and the new system at the same time, you can:

  1. open one of the services in private/incognito mode, or
  2. use two different browsers.

This only applies to Expisoft login. BankID is not affected.

Payroll and technical questions

What are the technical requirements for the new system?

The system is web-based and works in standard modern browsers such as Chrome, Edge and Safari. The operating system therefore does not normally matter.

Java is used in the solution, but does not need to be installed locally on your computers.

Do we need to change payroll files, SFTP or file formats?

No. Existing payroll files, submission channels, SFTP details and file formats will not be affected by the migration.

The main difference is that you will be working in a new web interface.

How does FörsäkringsGirot ensure security in the new system?

Information security and the protection of personal data have been key requirements in the development of the new system.

FörsäkringsGirot is certified to ISO/IEC 27001 and the same information security requirements that apply to our existing services also apply to the development and operation of the new system.

Finance and reports

How will reports, accounting documentation and financial files be affected?

The technical formats and delivery of financial files will remain largely unchanged during the migration.

However, the way you access certain reports and supporting documents will change. Some will remain available through Safepoint or an equivalent solution, while others will be displayed directly in the new system.

The accounting file created for import into your business system will still be available, but you will download it through the new interface.

Read more in our product sheet on Reports and files

Training and support

Will we receive training in the new system?

Yes. We offer training in the new system before you start using it.

Additional support is also available in the form of demo videos, instructional videos and quick reference guides. The material is continually developed based on the needs we identify through feedback from our customers.

If you cannot find the instructions you need or require further support, you are welcome to contact us.

Where can I find guides and instructions?

Guides, videos and instructions are available on Mitt Fgiro under Help . The material is continually expanded as new features are launched.